Tim Hoad
Address: 22 Lansdowne Close, Romsey, Hampshire
E-mail: hoadtim@gmail.com
Phone: 07810 861120
Based in Hampshire willing to work M3 corridor, London, Fleet, Basingstoke, Winchester, Southampton, Bournemouth, Portsmouth, Fareham, Andover
Professional info
A dynamic, entrepreneurial IT Professional with a proven record of conceiving and bringing to market innovative and successful IT products, forging profitable, top-level, client relationships and successfully building and driving teams to develop and implement winning IT solutions.
A progressive and committed leader with proven ability to define business strategy, assemble resources, implement organisational change, improve business processes and exercise close financial control to achieve targets
Work experience
Key Systems provides outsourcing for SMEs in the M3 corridor. It also provides a Telecoms and Software Development service. Responsibilities include providing consultancy for Siebel CRM activities, building and developing key relationships between clients and developers and developing new business ideas and implementing them. Analysis of all activities and proposals are a key element of my job as well as feasibility studies to ensure profitability and usability.
Other projects completed for Key Systems included an analysis and project role for their largest client CORGI. In 2009 / 2010 CORGI lost the national gas registration scheme to Capita and decided to split the commercial businesses and sell them. This involved splitting their legacy CRM Siebel systems into manageable standalone companies; responsibilities included stakeholder management, proposals, roadmaps and overall responsibility for the delivery of the systems for each business.
KEY ACHIEVEMENTS
• Negotiated a large support / development contract with the CORGI group in April 2009
• Project Managed the creation of a VoIP telephony company and an online service providing
geographic numbers
• Instrumental in getting Key Systems to finalist level in the southern Inspire New Business of the
Year
• Provided Consultancy to all parts of the project lifecycle
• Successfully developed key relationships with large clients and stakeholders
• Defined business strategy and ably led all aspects of sales and marketing, HR management and
financial control
• Provided Sharepoint Consultancy to legacy systems for the Corgi Group
• Successfully split Siebel, Exchange, MIS systems and other software and hardware systems for
company resale
Managing Director (Project Manager) | Key Systems Solutions LTD
2009 - March 2013
Languages
HTML/CSS
Sharepoint Administration
Infopath
XML
SQL
Skills
Project Management
Business Analysis
e-Commerce Systems & Solutions
e-Commerce sales
Salesforce
Jira
Confluence
Scrum
Agile
ITIL
Sharepoint
Siebel CRM Systems
Business Continuity Management
Organisation Design
Enterprise Infrastructure
Stakeholder Management
Content Management systems
2010 - present
2010 - present
Chief Solutions Architect / Development Manager | CORGI Ltd
2007 - 2009
Responsible for the effective management of the IT department and a team of up to 12 individuals to create solutions for the business and 150,000 website users, majoring on Moss 2007 website and Intranet and managing a Siebel rollout for the business.
KEY ACHIEVEMENTS
• Rapidly improved relations between IT, the company’s business units and stakeholders
• Project managed a successful £2m Siebel rollout to time and budget, including 3rd party vendor
management
• Project Managed a Sharepoint website to improve administration of the 300k annual CORGI gas
scheme renewals
• Achieved total buy in from key stakeholders including the entire board for a strategic programme
of IT work
• Totally transformed the IT department into a dynamic, highly motivated unit by introducing Agile
Methodologies
• Introduced a unique and more effective way to manage stakeholders, staff, IT budgets and service
delivery
Tasked with forging relationships with new customers in the US and Denmark, as well as 3rd party suppliers to create time critical project plans to achieve production of complex catalogues through the Stibo bespoke software.
KEY ACHIEVEMENTS
• Brought broad industry knowledge and expertise to the company to develop new business
practices
• Developed awareness of new technologies and implemented new solutions to streamline
workflows
Project Manager | Stibo Catalog
2006 - 2007
Developed a passion for IT and software development.
Software Engineering | University of North London
1997 - 1999
Education
Awards
Lead Key Systems to finalist of the Inspire awards 2010 in the "New Business" category
Senior Business Analyst | Shuttleworth Business Systems (Compass Business Systems)
2001 - 2006
LEad all customer activity in relationship to the complex print MIS and Finance systems, provided European support for all clients. Lead the business through a complex Tupe process whilst merging with Shuttleworth Business Systems.
KEY ACHIEVEMENTS
• With Shuttleworth Business Systems, played a pivotal role in facilitating the merger with Compass
Systems
• Lead all customer activity with pre-sales advice and system design
• Provided all analysis and business advice for introduction of MIS systems onsite
• Bespoke design projects undwertaken, tested and delivered
• Re-designed the complex finance package around changing financial practises
• Single point of contact for all customer activity
Project Manager | Wiggle.co.uk
April 2013 - July 2013
Brought on board to project manage key software and procedural changes within for the UK's largest online bike and accessories retailer Following Agile principles delivered changes to key areas of the business enabling them to communicate better with clients and compete in different emerging markets.
KEY ACHIEVEMENTS
• Delivered the Neolane product suite to enhance their email communications with their clients
• Managed the roll out of Wiggle to Australia using 3rd party vendors
• Brought changes to their WMS, OMS and Front end website to allow them to deliver products in
Australia
• Introduced TestRail to enable clearer and more accurate UAT
• Improved documentation and business visibility by using Confluence and Sharepoint
• Used JIRA to follow development tickets and provide concise status reports for the business
Customer & Technical Support Manager | Bottomline Technologies EMEA
July 2013 - present
KEY ACHIEVEMENTS
-
Reshaped the support team through new key appointments at team level and team leader level
-
Restructured and refined the engagement process with the 15,000 customer base
-
Introduced a new cloud based phone system to assist with data collection and live visibility of status
-
Restructured the Salesforce system to better meet the needs of the customer and refine team process
-
Introduced ITIL to the team and provided escalation routes to better manage customers and their needs
-
Improved the Customer Delight and retention to over 98%
-
Delivered several IT projects improving resolution times and first time fixes
-
Engaged with the wider business to attain better cohesion between departments and breaking down several “them and us” situations that had developed over the years
-
Improved case turnaround times by 1000% in 6 months
-
Refined and improved revenue activity making over £500,000 in sales per quarter
Global Head of Enterprise Applications | Bottomline Technologies
July 2015 - present
Bottomline Technologies provides collaborative payment, invoice and document automation solutions to corporations, financial institutions and banks around the world. Recently headhunted for this exciting new position taking over a national support team and managing all aspects of support delivery.
KEY ACHIEVEMENTS
-
Brought together a global Development team that had become disillusioned, introduced a new pace and restructured the team to better utilise their skillsets to improve project delivery
-
Restructured a mature Salesforce instance to better meet industry best practices and provide a more globally accepted instance
-
Introduced and championed Agile globally to better manage workloads and improve project delivery
-
Provided much needed project visibility to stakeholders through the introduction of JIRA Service Desk so that tracking per business sector was made available cutting down time spent in meetings
-
Brought graduates in from a graduate scheme and mentored them to be efficient members of the global team
-
Managed EMEA SOX compliance, passing with no advisories on the last audit
-
Project managed and delivered a complex quoting tool (Apttus) working closely with the product, finance and sales teams to simplify the sales process and improve the customer experience
-
Improved communications between departments and improved collaboration not just between technical teams but between different departments to better run projects and achieve buy in
-
Project Lead for the rollout of a new global ERP (Dynamics AX)
-
Key member of the company acquisition team enabling purchasing and transitioning of acquired companies into the Bottomline Group of companies
-
Responsible for a global team of SME’s, Business Analyst, Project Managers and Developers